Security and Confidentially
To earn your trust, we promise that, on the site of Novotel Nha Trang, we will do everything we can to make the reservation process secure and to protect your personal information.
Collecting the information
You are asked to provide us with personal information in the following instances:
• When you reserve a hotel room or an airline ticket
• When you register on our site, subscribe to our site newsletter, or take part in a contest
• When you take part in a survey or if you contact us with a question or a problem
Use of the information
Your personal information is used solely:
• To complete and guarantee reservations you make on our site
• To simplify browsing and making reservations on our sites (recognition) and to provide the best service possible
• To perform statistical and other marketing analyses, exclusively internal to the Accor group, as part of our ongoing effort to improve service
• To inform you by e-mail, if you have so agreed when registering on our site, of our special offers and promotions, news about our site, and to reserve the special advantages you are entitled to.
Your personal information will, under no circumstances, be transmitted to a third party; it will remain exclusively reserved to internal use within the Accor group.
Modification of information
This information is collected and used by Accor to process your request. In case of incident, your file will receive special handling. In application of the French law of 6 January 1978 relative to information technology, computer files and freedom, you have the right to access and to modify your personal information.
All requests and claims should be addressed to:
Direction Générale Internet
33 avenue du Maine
Tour Maine Montparnasse
For more information on the French “Information Technology and Freedom” law, you may visit the CNIL website.
If you are already registered on our site, you can modify your personal data at any time by accessing your profile after entering your User ID.
When you visit our websites, a persistent cookie (a small text file) is created and saved on your computer’s hard drive. The cookie makes it possible to recognize you when you visit our site so that we can facilitate your browsing on the site and personalize your online experience (automatic recognition, etc.).
We also collect technical information on your computer each time you open a page during your visit to our sites. This information includes your IP (Internet Protocol) address, the operating system used, the type of browser, and the origin website address, as needed. We collect this information to improve the quality of your visit to our site and do not sell or transfer this information to third parties.
We use a Web site analytics tool called Xiti which provides a set of data and tracks how visitors use our site. When you visit our site, we create cookies to record and receive non personally identifiable information concerning your searches on the site. The Xiti tool enables us to improve your online experience and make our site more user friendly. It is never used to collect personal information pertaining to you and is never compared with your user profile if you are registered on our site.
Most browsers automatically accept these cookies, but you can delete them or have them automatically refused. As each browser is different, you should refer to the “Help” section on your browser toolbar to find out how to set your preferences regarding cookies. However, you may not be able to use certain features on our site if you choose not to accept cookies.
If you sign up on our site to receive our newsletters, we send you information by e-mail that we think will be of interest to you. To better meet your needs, we monitor the number of clicks on the hyperlinks in the newsletters.
If you no longer wish to receive our newsletters, you can unsubscribe at any time by clicking on the link provided at the end of the newsletter.
If you are registered on our site, you can unsubscribe at any time by modifying your personal data after entering your User ID.
You are currently connected to the hotel Novotel Nha Trang. By accessing this site, the user commits to the current conditions of use.
This site is edited by:
ACCOR SA, a public company with a capital of 700 317 363 €, Trade and Companies Registry of PARIS, under number B 602 036 444, with Intracommunity VAT no. FR 93 602 036 444 with a registered office located at 110 Avenue de France, 75013 PARIS, France Tel.: +33 (0)1 45 38 86 00
This site is hosted by :
Amazon Web Services, Inc.
P.O. Box 81226
Seattle, WA 98108-1226
For more information on the Accor group’s data protection policy, please see the Charter on the Protection of Customer’s Personal Data
The site’s presentation and each element, including the domain name, trademarks, logos, brand names, drawings, illustrations, photographs, texts, graphics and other files found on this site, are protected by the current intellectual property laws and belong to the hotel Novotel Nha Trang and/or Accor SA or have been authorised for the use of the hotel Novotel Nha Trang and/or of Accor SA.
No element found on www.novotelnhatrang.com may be copied, reproduced, modified, reissued, loaded, altered, transmitted or distributed in any way whatsoever or in any form whatsoever, either partially or fully, without the prior written authorization of the hotel Novotel Nha Trang, except in the case of strictly personal, private and non-commercial use, without changing the current elements on the site.
The following must accompany all full or partial copies of the site’s content: “©Copyright Accor SA. ©Copyright hotel Novotel Nha Trang. The photographs used on www.novotelnhatrang.com are non-binding.“
Any other use of www.novotelnhatrang.com or the elements therein without express authorization would be considered an infringement upon the rights of the hotel Novotel Nha Trang and/or of Accor SA and indictable as counterfeit under articles L. 355-2 et seq. of the French Intellectual Property Code.
All clients, customers, prospects and partners have the non-exclusive, non-transferable and inalienable personal right to view the information found on www.novotelnhatrang.com for their own needs.
They may extract and/or reuse part of this site’s content for personal viewing purposes, as long as this extraction and/or reuse does not concern a substantial (either in terms of quality or quantity) portion of the site’s content. Moreover, it is prohibited to extract and/or reuse any of this site’s content repeatedly, even if the content is not substantial.
Any full or partial reproduction of the site for other means is strictly prohibited by articles L. 342-1 and L. 342-2 of the French Intellectual Property Code. It is also prohibited to communicate to the public all or part of the site’s content, in any form and to any audience whatsoever.
In particular, it is strictly prohibited to use this site’s content for commercial purposes.
For more information on the photographs used on www.novotelnhatrang.com, please see the Photo credits section.
All of the information accessible through this site is provided as is. The hotel Novotel Nha Trang gives no explicit or implicit guarantees and assumes no responsibility for the use of this information.
The user has sole responsibility for the use of this information.
The hotel Novotel Nha Trang reserves the right to edit this information at any time, in particular through updates to www.novotelnhatrang.com.
The user undertakes not to transmit any information on this site that would involve civil or legal liability and, in this respect, undertakes not to divulge any information that is illegal, libellous or against public order through this site.
The hotel Novotel Nha Trang does everything within its means to provide its users with the available information and/or tools that have been verified, but it cannot be held responsible for any errors, for a lack of available information and/or for the presence of viruses on www.novotelnhatrang.com.
Sites that are external to the hotel Novotel Nha Trang with hyperlinks to this site are not subject to the control of the hotel Novotel Nha Trang, which, as a consequence, declines all responsibility for their content. The user assumes full responsibility for use of these sites.
The creation of hyperlinks to www.novotelnhatrang.com, requires the prior written consent of the hotel Novotel Nha Trang.
For any comments on how www.novotelnhatrang.com works, please visit the Contact section and select “Comments concerning the www.novotelnhatrang.com site”.
Any messages sent through the Internet site are subject to interception and cannot be guaranteed as confidential until they reach us.
The photos used on this website are non-contractual
All photographs and documents illustrating products on this site are not contractual Photo credits: © copyright
To learn more and parameterize the cookies, click here.
These tracers may be installed on your device depending on the preferences that you expressed or may express at any time in accordance with this policy.
With a view to provide information and ensure transparency, hotel Novotel Nha Trang established this policy so that you can learn more about:
Cookies and other similar tracers are packets of data used by servers to send status information to a user’s browser and return status information to the original server through this same browser.
The status information can be a session identifier, a language, an expiration date, a response field or other types of information.
During their validity period, cookies are used to store status information when a browser accesses various pages of a website or when the browser returns to this website at a later point.
There are different types of cookies:
Cookies strictly necessary for browsing the www.novotelnhatrang.com and the ability to use all of their features, and intended in particular to:
Implement security measures (for example, when you are asked to log in again for content or a service after a certain period of time, or to ensure basic operation of www.novotelnhatrang.com and use of their major technical features, such as monitoring of performance and browsing errors, management of user sessions, etc.)
Cookies for features intended in particular to:
Cookies for visitor tracking are aimed at improving the comfort of users by helping us understand your interactions with www.novotelnhatrang.com (most visited pages, applications used, etc.); these cookies may collect statistics or test different ways of displaying information in order to improve the relevance and usability of our services.
Advertising cookies are intended to (i) offer you, in advertising spaces, relevant, targeted content that may be of interest to you (best offers, other destinations, etc.) based on your interests, browsing behavior, preferences, and other factors, and (ii) reduce the number of times that the advertisements appear.
Affiliate cookies identify the third-party website that redirected a visitor to www.novotelnhatrang.com.
Social network cookies, set by third parties, allow you to share your opinion about and content from www.novotelnhatrang.com on social networks (for example, the “Share” or “Like” application buttons for social networks).
The social network applications on www.novotelnhatrang.com as mentioned above can in some cases allow the social networks concerned to identify you even if you did not click on the application button. This type of button can allow a social network to track your browsing on www.novotelnhatrang.com, simply because your account in the social network concerned is enabled on your device (open session) while you are browsing.
We recommend that you read the policies of these social networks to familiarize yourself with how they use the browsing information they may collect, especially with regard to advertising. These policies must specifically allow you to make choices on these social networks, particularly by configuring your user accounts for each of them.
The installation of certain cookies is subject to your consent. Also, when you first visit the www.novotelnhatrang.com, you are asked whether you agree to the installation of this type of cookie, which is only activated after your acceptance.
This process is supported by means of an information banner on the home page of the www.novotelnhatrang.com, which informs you that by continuing to browse, you are agreeing to the installation of cookies that require consent on your device.
You can change your mind at any time using the various methods described in section “Deleting and/or blocking cookies”.
You have several options for deleting cookies and other tracers.
Although most browsers are set by default to accept cookies, you can, if you desire, choose to accept all cookies, always block cookies, or choose which cookies to accept based on their senders.
You can also set your browser to accept or block cookies on a case-by-case basis before they are installed. Your browser also allows you to regularly delete cookies from your device. Remember to configure all the browsers in your different devices (tablets, smartphones, computers, etc.).
Regarding management of cookies and your preferences, configuration varies for each browser. This is described in the Help menu of your browser, as well as how to edit your preferences with regard to cookies. For example:
Saving a cookie to your device depends on your wishes, which you can exercise and change at any time and free of charge using the settings offered by your browser software.
If your browser is set to accept cookies on your device, the cookies embedded in the pages and content that you view may be temporarily stored in a dedicated space on your device. They can only be read by their issuer.
However, you can set your browser to block cookies. Keep in mind that if you set your browser to block cookies, some features, pages and spaces on www.novotelnhatrang.com will not be accessible, and we cannot be held responsible in this case.
Specialized advertising platforms
Several professional advertising platforms also give you the option to accept or block cookies used by companies that are members. These centralized mechanisms do not block the display of ads; they simply prevent the installation of cookies that tailor ads to your interests.
For example, you can visit the website http://www.youronlinechoices.com to prohibit the installation of these cookies on your device. This website is offered by digital advertising professionals brought together within the European Digital Advertising Alliance (EDAA) and managed in France by Interactive Advertising Bureau France.
To find out more about the Customer Personal Data Protection Charter, click here: Customer personal data protection charter
50 Tran Phu street, 652076 Nha Trang city, Khanh Hoa
Tel: +84 258 6256 900
Fax: +84 258 6256 901